Are there days you feel like a firefighter? You’re bouncing from one issue to the next – dousing flames with water trying to make it through the day. At times we’re dealing with multiple issues at once – Fulfillment, production, people…oh my!
When we’re in firefighter mode, we seldom address the root cause of the issue. Instead, we’re treating one or many symptoms of the same problem – resulting in temporary patchwork of duct-tape and band-aids. Rarely do set aside the time to fix the primary issue – Too busy flying by the seat of our pants and moving forward to the next piece of business.
Does any of this sound familiar? If so, you’re not alone. As your business expands, it becomes difficult to hide the problems. All stumbling blocks can be categorized under one of the six key components of the Entrepreneurial Operating System (EOS). If we examine carefully, there are three main hurdles growing businesses experience:
1. Structure Problems: The structure should be refined and tweaked when necessary to support the business as it scales, because the needs are steadily changing within the organization. The leadership team should document the roles and responsibilities of each position to ensure current and future employees are aligned with the company’s core values.
2. People Problems: As your company continues to flourish, the likelihood of outgrowing your leadership team and current employees increases. Assess the capabilities of your leadership using the EOS People Analyzer tool to confirm you have the right people in the right seats.
3. Lack of Data/Accountability Tracking: It’s vital for leadership teams to set goals and hold each other accountable. Utilizing the EOS scorecard helps the team quantify and develop new data points.
A Viable Solution
For your business to continue growing healthy, it’s imperative to set aside time to address the underlying issues within the organization – not just the symptoms. EOS provides the Identify Solve Discuss (IDS) process to pinpoint and resolve problems.
Through the IDS process, leadership teams list and prioritize – between one and three – all hurdles within the organization. Once prioritization is complete, the next step is to discuss. People in attendance give their input and present any information they feel necessary pertinent to the issue – and it’s impact on the company from their point of view.
Once everyone has expressed his/her point of view, move to solve the issue. You’ll often find the solution is easily identified – resulting in action items to be taken either in the next 7-10 days or recorded as a Goal (Rock) for a subsequent quarter.
When issues are solved using the IDS process, they disappear forever, contributing to the greater good of the company. Over time, you’ll notice operations how easily operations are functioning – less chaos, more efficient and effective, more profitable and ultimately more fun!
If you’re interested in how Conrad Business Results can assist your company in growing healthy, please fill out the contact form.